Aldeoz Grand Kancana Villa Bali

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Pathetic is the word. My wife and I checked out of this property within 30 mins of checking in. The villa had a lot of mosquitos and the bathroom was stinky. I got so many mosquito bites within initial few minutes that we thought to checkout as it was unhygienic. The other pathetic service: when I called the reception to tell them that we’ll be checking out (within 30 minutes of checking in) and told them the reason, instead of giving me better option or compensating me, they told me that they can’t refund me which clearly states it’s only about money for them not customer satisfaction or providing good customer service. I would like to give negative stars to this property if I had an option.

Great hospitality and customer service 😊

A wonderful property. Very nicely laid out, comfortably appointed villas, clean. Staff very friendly and accommodating. A convenient location ( taxi to Seminyak was between 27-35 IDR. I would stay again.

Absolutely loved our little private villa here. Staff was extremely helpful and professional going well above and beyond. Extremely clean and excellent prices.

Our stay here was great! Having a private pool was amazing. Room was clean/tidy and the villas' garden and hotel grounds are very well kept. One small downside was the shower water pressure wasn't very strong. One thing to make note of is that you're not walking distance from anything. With this said, the hotel has a shuttle bus and a BlueBird taxi (that is normally only $5) will get you to Seminyak in 10 min.

It was fantastic. Definitely will come again next year

Beautiful villa, well kept and clean, and with very friendly and helpful reception staff. Food at restaurant wasn't great, but reasonable, and always served with a smile. A little haven away from all the busyness - but for £2.50 you can get a taxi into town (and there's a free shuttle at 10 am, 1pm and 3 pm (one way only)).

The Aldeoz was the perfect place for my friend and to stay! It was close enough, that a short trip into town was easy to do daily, and for the brave I’d recommend trying a moped! My friend and I zipped all around their crazy roads but we loved it! The property itself was absolutely beautiful and the staff good not be any more accommodating and nice. They were the sweetest people and we loved getting to know them and enjoy their wonderful hospitality. The villas are beautiful, having our own pool was such a treat, with their all day/ night warm temp, so it was constantly used. The garden and outdoor lounge was perfect to just lay and relax in. The house keepers came around in the evening to ensure the mosquitoes were at bay by lighting a new coil in the bathroom and outdoor sitting area. It certainly helped! (We still had our repellent to be sure). The shower was so pretty, it felt like it was outside and open open, but also enclosed, a real treat to the big bathroom, plenty of room for my friend and I to get ready in (both girls). The bed was so comfy, slept really good every night. We got to use the Aldeoz spa facilities also, and their massages were just amazing! All in all I’ll be returning again, with their fantastic food at their insight restaurant surroundings are beautiful to the wonderful staff and facilities, could not think of going anywhere else!

We booked an airport transfer with the hotel via the Expedia messaging app. When we arrived there was no one waiting for us, we looked / waited for an hour and tried to call the # for the driver the hotel sent us. We took a taxi, when we asked about our missing transfer we were advised it was our fault because we didn’t confirm. I explained I had the confirmation including our flight details and advice that the driver would be waiting with a sign, but the check in person said it must have been another member of staff who confirmed with us... The villas are nice, the location is not close to anything but taxi is easy to get. The breakfast is average at best, but poor by Bali standards. The restaurant staff are friendly but not attentive. We were the only customers with four staff and we still had to get up from our table and go to the bar to order a drink rather than have someone come over and check on us. We couldn’t book the spa because the spa staff were too busy with other clients to take our booking and the reception staff also said they were too busy to take a note and call us to advise when the spa staff were available. We ordered room service for lunch and asked reception to organise the collection of our dirty plates later that evening, were told no problem they would collect the next day. There were 3 people at reception doing nothing. Reception is 5m from restaurant. It was a battle to get anything done other than ordering a taxi.

Staff were extremely welcoming and helpful. Our pool villa was incredible and kept tidy at all times. Quiet and relaxing stay with great amenities and restaurant. Highly recommend for a quiet area.