Great location to attractions. We were happy we chose this location over Gatlinburg due to the crazy traffic in the other town. Was nicer to drive to town and be able to walk around the island. The manager was great! She inquired about our stay and heard I wasn’t completely satisfied with the hospitality. I was expecting a bit more charm and friendliness and that wasn’t the experience we had. She was accommodating and very sweet about following up with the staff member. Overall, the room was larger than expected and so clean! Lovely balcony over the river. The bed was very comfortable and hotel and room smelled fresh! I would highly recommend the hotel.
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