Very disappointing stay at Iberostar Selection Kuriat Palace. Before arriving, I repeatedly contacted the hotel regarding our booking and to request a cot for our one-year-old. Despite multiple messages via Hotels.com, live chat and direct contact, I received no response.
During our stay, we discovered hundreds of ants in our room. My wife, alone with our two young children, was terrified, and ants even contaminated our belongings and food. The response was slow and inadequate.
The most upsetting incident occurred when another guest witnessed three women searching through my wife's handbag while we were at lunch. The bag contained medication, baby items and valuables. Instead of treating this as a serious security issue, Guest Relations focused only on the sunbed policy, offering no real support.
The following day, my young son's Crocs disappeared from the hotel beach, and again staff showed little interest in helping.
This holiday was meant to be a relaxing family break but became stressful from start to finish. Poor communication, hygiene issues, security concerns and a lack of customer care are unacceptable for a five-star resort. I cannot recommend this hotel.
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