We booked a superior king for one week. First night we were allocated room 108, which was definitely not a superior room…in fact our key card folder had a different number that had been whited out (204). Go figure. The first room was musty, dingy, bad light, no a/c and the bathroom is frankly poorly designed and dangerous. Specifically the shower is when you first enter with no walls, just a downslope than drains. This is important as the floor is marble and you need to walk through the wet floor to use the toilet…very slippery. We were unable to change the room until the next day, after a long discussion about the difference between the photos on their website and the reality.
Anyway we were moved to a room we paid for the next day but the hotel still misses alot of little things. For example two single duvets on a king size bed, like what?, no ironing board, the shower head was way too powerful, no lining on the shower door so the floor becomes soaked ( again).
Staff were very pleasant - Juliana and Allan in particular.
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