Best Western Plus Suitcase Paris La Defense

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I have stayed in this hotel before and will continue to stay here each and every time I come to Paris. The hotel is clean, air conditioning works, hot showers, staff is wonderful and outstanding. Room are very up to date. I love this place. The town is so welcoming and friendly person with smiles. Yes, I stay outside the city of Paris for this wonderful experience.

I came to the hotel at 3.15 and despite check-in being 3pm, my room was not ready and they did not say why. When I asked how long it might be, the staff suggested I take a seat and did not give an indication. I noticed others were also waiting for their rooms. I waited 45 minutes and it was only when I demanded to know why my room was not ready, that suddenly it was and I was checked in. No explanation. Parisian customer service is famously terrible but this was not acceptable and I won't be staying here again.

Very nice and accommodating staff.

Everything was perfect- great value.

Family of 4 with 4 days and 3 nights the experience was alright. we were 20 mins away - 6km from Arc De Triomphe for Hop on Hop off buses. Uber strongly recommended and train station 10min walking distance of 30-40mins travel time to Paris. In terms of location it can be challenging yet still convenient cause of the supermarkets around the area beside carrefour city and primaprix 5 mins walk . We mainly stayed here as were heading for Disneyland Paris. Facility was neat and their filtered water aqua was refreshing after a hot day. Breakfast staff were helpful, their espresso machine were soothing and nice. Though I do not recommend opting for the breakfast everyday as choices can be limited. Rooms were neat and good floor space for queen size. Overall still a great stay!

The hotel was clean and staff were friendly. Breakfast was overpriced for what was on offer. I didn’t like that the toilet was separate from the bathroom with no washbasin in it. Beds comfortable and water pressure in shower was fantastic. Plug sockets by the bed was a plus. A 2 minute walk to station which took 9 mins to centre of Paris. Not really many restaurants around but a good takeaway pizza - Pizza House - and a crepe place - Pancake corner. Not keen on the €400 deposit for 4 people for 5 nights - unexpected. Overall a good place to stay

The room was excellent, clean, the bed was very comfortable and the clothing smell great. Spacious it had a kitchen island and great amenities. Near touristic areas by car and overall great service

Very comfortable and enjoyable stay. Staff very friendly and helpful.

Service was exceptional

Just returned from a 2 night stay at this hotel. It was just ok. The hotel was under refurbishment which we were not made aware of when we booked. Main entrance to hotel was closed off and we had to use a side entrance which led to a makeshift reception area. Corridors were being painted whilst we were there. Breakfast was limited if you wanted a cooked breakfast, with only a choice of eggs, sausages and mushrooms, not sure if this was due to the scaled down breakfast area or if it’s the norm. There was pastries, fruit, cereal however. Rooms were spacious enough for the three of us, beds were very comfortable. Another disappointment as a result of the refurbishment was having no bar area. I didn’t feel well on the second night and there was nowhere in the hotel for my husband and son to go and have a drink whilst I had a sleep. Hotel staff were polite but there was no apology when I told them at check out that I was disappointed with the refurbishment. Nothing on the hotel or Expedia website informing of the refurbishment.