Crystal Hotel Shanghai The Bund Yu Garden

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服務很好

All was okay - great location, fine staff, good food options, sufficient toiletries and towels, free water, tea, and coffee, though no safe; laundry and spa facilties were there too, though I did not use them - too time consuming and expensive, respectively (was not impressed by the look of the spa - had to wait long for anybody to attend to me), but the most objectionable thing was that I was fooled - I booked a room with city view but got the view of an empty terrace and windows of other rooms of the same hotel and perhaps another, so much so that I had to keep the curtains on the whole time. When I asked the guy who took me to my room about this, he non-chalantly said "you don't need to have a city view." I was dumbfounded and just stayed there anyway, primarily due to the location and also the hassle of finding another place on the fly. I will most likely not stay there again.

Great for family with free laundry services. Had a great stay.

Convenient location, 20min walk to river side , a lot of street food options nearby, helpful staff, nice and clean room. Will recommend.

good

Excellent location next to Metro, convenience stores, food and Yu Garden. Breakfast had good variety. Staff were very attentive and helpful. Free access to laundry machines was real bonus.

Staff is ok. But the air conditioner turned off every day when we back in the room, need to go to front desk have stuff come in to set up again. On the third day we stay, after shower, water is leaking to the whole washroom, staff comes to fix the shower, and front desk upgraded the room for us to move to.

No further comment. I won't me stay in this hotel if I ever travel to Shanghai

The hotel room was clean, air con was cold. But the lightings in the room can hardly be controlled to turn On/Off, eg the lightings in the toilet and the lightings at the sink outside are connected, either all On or Off, not user friendly. Furthermore, the outside toilet at B1 restaurant has got no toilet paper replenished.

Although nothing special on the outside, the hotel was extremely clean and beautiful inside. Our room was super high tech with buttons that did everything, bathroom and shower were incredible, toiletries smelled amazing. Most importantly, we enjoyed the buffet breakfast!! It was varied and abundant and very tasty. Will certainly come back