Chequers Suite

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Clean room

The room had stains on the towel, a ripped bath mat and loose tiles. The balcony hadn't been cleaned for a while as rubbish in the door rails. Table but no chairs on balcony even though others had both. Sliding door doesn't close or latch at all let alone lock it. Breakfast was ok. American breakfast you have to order and pay for "extra bacon" as it doesn't come with bacon. ₱150 for "3 pieces of bacon" which is one small piece cut into 3. Went down one night for dinner, closes at 10pm so we went down at 915pm to be told kitchen closed. Had to try & find something open which ended up having uncle John's food. The few times I went to the bar was overcharged for local beer even though they advertised happy hour prices. No room service for 3 days. No mention that room service isn't offered on the site. 1 toilet roll for 3 days or you have to pay for more. No beds made as no room service. Paid a premium price to stay here & very disappointed in product offered. Also we stayed on the 5tg floor & was told only after we checked in and paid deposit that the lifts were not working. With chronic back pain this was certainly not ideal. Staff were friendly hence not rated 1 star. I would say that this place is a 2 star motel at best but advertising as a hotel is very much not true. I emailed the GM with my complaints to ask for a resolution & partial refund, received an excuse regarding the lift & ignored all other issues. I replied and asked for resolution...still waiting for respon

Very basic

Lack of amenities and safety hazard.

The bathrooms are very dirty, no water in the suite, missing AC controller. Patio Door doesn’t lock and we are on ground floor. We asked front desk to fix and also housekeeping. We go away for the day, come back at night and no housekeeping or door fixed. Holes in the walls, leaking water in ceiling. Dirty. We complain… they don’t really respond. We ask for another room, same issues. NOT a good place to stay. CHEAP AUS OWNER.

For the price, staff, and location...would go back there

This property nickel and dimes you. Cost for an extra pillow, 2k deposit once u arrive. I had a nose bleed duiring my sleep and stained the pillow case and some of the sheet. I worked hard and the towel was dirty from my shower, the wanted to charge this as damages to property and take 1400 from the deposit. I raised cane and said fine 1k but not 1400. They agreed to 1k. So ladies, dont have your monthly and stay here because they will charge you. Dont stay with kids as they may spill juice and stain something. The wifi also is horrid. I could barely watch tv as it is streaming. So all in all they tey to rip u off and keep your deposit so they can split it amongst the employees. Im very sure they dont report they fined you

Internet sucks, staff doesn’t clean the room on a regular basis and does not stock well on toiletries, bathroom has molds. staff needs to improve customer service. Location is good.

Not a good experience

Chequers is a very poorly managed hotel and poorly maintained. We stayed for 4 nights and there was no hot water on the property, the elevator was broken, the bathroom drain was very poorly designed so there was water all over place. There was crack in the sliding doors which was unsafe. There was no information told about having extra guest which was unfair because I could have just booked another room for the price I paid. Definitely the worst hotel I have ever stayed no wonder the hotel was ghost town during our stay. I have stayed on 100 different hotel and motel, and I can definitely say a motel is better than this.