After a 7 hour drive we made it to the hotel. Check in went smooth. Went to get into our room the keys would not work. Went back to the front desk, I was given new keys, went back to the room keys still didn’t work. Went back to the front desk was given another set of keys and was told they would contact maintenance that the batteries probably need replaced. Finally one of the employees went to our room with us to use there key to let us in. Once we got in the room it was HOT! They had turned the air off!! Went to the pool, tried to come back to the room, our key to get back in through the indoor pool area would not work! Neither would any other guest. Had to walk all the way around the hotel to re-enter. After reporting it. It happened again the following day. Staff keys would work guest keys would not. The point of paying extra for a Hilton is supposed to be better more luxury experience without all the issues! That was not the case with this.
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