Exclusive Hotel & More

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Rude Staff and Horrible Experience - False Advertising I booked a superior double room that was explicitly advertised as including breakfast, a balcony, parking, and a mini-bar. The reality was completely different. Upon arrival, there was no parking available. Worse, we were given a tiny attic room with no balcony—a far cry from the "superior" room we paid extra for. The room was so small and poorly designed that we had to bend and walk to not hit our heads on the sloped ceiling. When we tried to go back to reception to resolve the issue, the desk was completely unattended for the entire evening. The next morning at checkout, the woman at the front desk was incredibly rude and dismissive. She told me that a balcony had to be requested via private message, as if it were an optional extra and not a standard feature of the room I had already booked and paid for. This is blatant false advertising and very disappointing.

Lovely hotel with very nice breakfast, also the restaurant serves good food for an evening meal too. Great location when visiting Sibiu, easy to park with free on street spaces close to the hotel. Room very clean and modern. Couldn't fault our stay at Exclusive Hotel and More, thoroughly enjoyed it and we would return.

Good

Very nice stuff and and good food in the morning at breakfast

Easy parking, very good breakfast, and easy walking distance to Sibiu old town.

Big comfortable room, good bed, front desk lady was very helpful, good breakfast is free in the very pleasant hotel restaurant. All in all great stay. Make sure to visit the amazing Astra park (15 from hotel by car) - fantastic collection of old houses, windmills, water mills and churches around a lake. Really unique place.

Very nice experience

A little out of historical center, so parking would be easier. It's about 10 minutes uphill walk to all attractions. 4-star is a stretch, otherwise it's a nice hotel

These hotel it’s a new building very clean and stuff it’s extremely friendly everybody today to make you happy and comfortable stay I will come back as soon as I can

to take a shower the bathroom got wet because the shower floor was not inclined towards the drain