Kurasako Onsen Sakura

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Kind, helpful staff, with a lovely cozy cabin including our own private onsen tub! The grill set and the chance to bring ingredients and cook or own meals on the private terrace made the stay so special and memorable.

We had the use of the entire house. We chose a property with a private onsen, which we enjoyed. The bedding was traditional Japanese and comfortable.

A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!

Good

接客も丁寧。お風呂が入れなかったのが残念だったが、入湯手形で対応していたので良かった✨

I had a lovely time here. The cabin was clean and the personal onsen was very relaxing.

We booked the hotel the day of the trip as we had change plans due to Typhoon Haishen. When we entrance to the hotel was blocked with a rope and they did not answer the phone. There was noone to get any information, we did not get a cancellation or a notification. We were left in the typhoon with nowhere to go and struggled to find anything for hours during when the weather got really bad. We had to drive under fallen trees, get out of the car to pull branches off road and hide in someone’s garage in our car because of this hotel’s irresponsible act. They left us in a life threatening situation which is unacceptable. Hotels.com representatives did their best to help us over the phone while we were looking for another place. So thank you hotels.com for that.

The surrounding environment is good, make sure bring food come up. The Onsen is nice.

It was a really nice stay. It’s a wooden cabin in the hills. Somewhat rustic, laid back. The place is clean and very lovely to stay. Sleeping in the attic was interesting. Had wonderful time using the outdoor grill and also hotpot. Nice indoor private Onsen. The outdoor public onsen is pretty and relaxing to be in. The lady that serves us is friendly and cheerful. I love it.

Cute cabin the mountains. Has private onsen which is very nice and relaxing. You will need a car to get here. There was a supermarket 20 minutes away. You will need your own food as it’s in the middle of no where- but that’s what staying in the mountains is all about!! The owner has a google translator to help with check in. Very comfortable stay.