Palette The Ex Capital Hotel Bangkok

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executive high price room super loud nonstop noise cold shower, TV doesn't work. Staff does nothing to help except yell early in the morning and wake you up waste of time money bad location.

Perfect place to stay in Bangkok if you want to discover the authentic part of the city. Good price for quality. Spacious and clean room. Comfortable bed. Hot water. Many thanks to the night receptionist who helped us with the taxi in the middle of the night, very kind and friendly. Recommended

excellent customer service.

Nice hotel, but area was a bit run down. Nothing to complain about. Staff was ok, but did not like that a 1000 baht was needed for room keys for the stay. Not sure why it was needed and had to be cash deposit for it. I did get it back when we checked out but now I have a 1000 baht left over and not knowing when I will be back.

Good hotel, quiet neighborhood. A bit out of the way, but has a night market in walking distance.

Hôtel bien situé si vous voulez vivre avec les locaux dans le quartier Thonburi, à distance de marche du train. Établissement récent, douche chaude et puissante, mais il manque ce petit quelque chose en matière de service à la clientèle qu’on trouve si souvent en Asie. À l’entrée dans la chambre, on est accueilli avec une longue liste de choses à payer si on le vole (jusqu’au téléviseur et au coffre-fort!), mais on rechigne à ajouter deux oreillers supplémentaires. Manque de petites attentions, comme le climatiseur directement sur le lit, une seule chaise sur le balcon et pas de déjeuner thaï inclus.

The hotel is in modern industrial style with clean and spacious rooms. Staff are friendly and attentive.

I liked how the room was clean and quiet. The price was reasonable. The wifi was also super fast. Water was delivered to us daily. The terrace was a nice bonus. The location was ok. A laundromat and 7-11s were just a short walk away. Restaurants were a moderate walk away. Malls and other attractions were a long walk or needed transportation. Things I didn't was the lack of privacy in the bathroom due to the glass walls. The 1000 Baht deposit was an inconvenience as well. Lastly, the fact the mini fridge won't operate without the room key in the slot makes it useless for storing food when spending a large amount of time outside the room.

Overall are ok but staff did’t arrange the room follow by selected, i chose king bed and i got double instead. Sound proof are not good i can hear adjacent room talking and flushing water sound of above room. Breakfast are ok, they serve espresso coffee with omelete.

Great hotel and once you get to know the neighborhood there are lots of dining options. Extremely helpful and friendly staff who went above and beyond with early check in and taxi help.