Hotel Aria Gajayana Malang

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The hotel was okay, the hotel amenities is okay

Staff were very helpful. The hotel location is good next to a Mall and you can just walk.

Property a little bit old.

Hotel a bit outdated. The cleaning should be better. Staff was friendly

The staff services were excellent accept for one of the car park exit attendant who insisted that my Indonesian friend are not entitled to free parking even thou he was a guest of the hotel staying for 4 nights. He paid to avoid further issue. There was a big sign "FREE PARKING" at the reception. I guest this is culturally wrong to be happening to their own country folks. My friend was staying in the 2nd room booked by me as a customer of the hotel throughout our 2nd stay. The room upkeep had to be refreshed as molds and cracks can be seen in the toilets. The shower cubicle floor should be treated with anti skid as they are very slippery when wet. Towels are too worn out. Bedroom is comfortable and clean. Overall our stay is considered satisfactory with not having to expect more. Hope that the hotel can improve on the toilet issues so that I we can consider staying with them again.

Nice and clean hotel room with friendly and helpful staff. Next to shopping mall with food court.

The staffs were amazingly polite. I booked room only without the breakfast but they gave me free breakfast anyway. The room was average, cracked wall here and there. A little mold in the bathroom I think it's a common thing in tropical countries. We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups. But overall, it was an excellent stay.

Overall our stay at this hotel was just ok. Nothing special about the hotel except for the location that is next to the mall. It was very difficult to get a parking spot and sometimes we had to park at the mall's parking lot. The interior design of the hotel makes the hotel looks old, in my opinion. The amenities were not as complete as other hotels I stayed in with the same rate. However, they gave us some complimentary drinks. The breakfast was ok with one or two dishes that hit the spot.

it’s not international standards

Just standard hotel room and nothing special...the plus point is due to connected to the mall, that's why make us easier to get food and other things