The Valorian West Hollywood, Curio Collection by Hilton

Рейтинг присваивается на основании информации об объекте размещения на Klook (например, о включенных услугах и удобствах и т. д.) и предназначен только для справки.

Clean room and nice staff

The room was spotless. We were upgraded to a jr. suite - a great surprise.

I had called 2 days prior to my stay, not sure who I spoke to, but it was a man. I asked if there was going to be any kind of deposit since Expedia is a 3rd party booking. He said it was ONLY $200 just like that. I called so me & my partner can budget our money and know how much money to take since we knew that LA is very pricey. When we arrived, they tell me a whole other thing. They charged us $200 for EACH DAY of our stay. With that being said they basically took almost all of our spending money. We told them that we called 2 days prior & asked questions about our stay & mentioned everything that was going on but the manager was honestly rude about it. (ALWAYS ASK WHO YOU SPOKE TO, I DIDINT BECAUSE I TRUSTED ON THEIR WORD). We were super upset about this since we couldn't do much on my trip and it was also my birthday... They only gave us half of our deposit back & when we saw the bill they charged us $19 for drinks at the mini bar in the room & $2 for snacks at the mini bar. I literally just grabbed an Evian water, THATS it. As soon as I got home I called & asked what was these charges on top from everything else and TBH... it was so unnecessary for the extra charges. Worker fee, resort fee, occupancy tax and sooo much more. The manager said as long as we didn't use anything we will get the ENTIRE deposit back. Nope we got HALF back. I will NEVER stay here again. ALWAYS make your research and call for any questions!!! Don't forget to ask names.

Clean room friendly staff extremely over priced food and drink like extremely!

Pros: Room size - 10 out of 10., great location for getting around the city. Nice views. Car Service. Cons: Only 3 towel sets when we arrived in a room with 2 beds and 4 people, room phone didn't work, no ice machines on the floors so had to call the hotel for delivery, house keepers were just ok - nice, but didn't restock fully so kept having to ask for things: towels, washcloths, coffee, cream and sugar, it's party central on the weekends. Will stay again, but do hope the easily fixable things are taken care of.

Phenomenal stay, 10/10 would recommend. Definitely will book next time I stay there. Room was clean, staff was more than accommodating.

This place was great. Highly recommend

Outdated hotel! Claims to be luxury but the bathrooms were old and could use some major updating! Bath tub was peeling and chipped, counters stained

Lots of character. Nice big room with artsy modern vibe.

Absolutely loved the white rabbit pool lounge and the amazing casa madera restaurant on site! DJ’s by the pool were great. Rooms very cool. Staff were very accommodating.