Careys Manor & Senspa

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Never stay here in the summer! A lovely hotel with a great spa but sadly the staff were not interested. Our room (6) was boiling hot, far hotter than 2 other hotel rooms we have slept in over this May 26 heatwave. When we raised this at check in and explained that we would not be able to sleep in the room we were given a spare fan that simply moved the hot are around. The whole upper corridor of the hotel is oppressive and our room was swealtering all night. No one checked on us or offered to help and when we handed in our key this morning no one bothered to ask if we’d had a good stay. Sadly we won’t be back.

Fantastic location , super lovely staff , facilities wonderful .. spa / gym / restaurants all so good .

Fabulous relaxing break with an amazing facilities. We treated ourselves to a spa day, ate in both of the restaurants. Breakfast was excellent and the staff very attentive. Have already rebooked

Lovely hotel

The only reason we booked the hotel was so that we could use the spa. However, we were not able to do this as the jacuzzi and pool were cold, the receptionist knew this but didn't tell us as we were walking through. Also we were told that we cannot use the hydro pools due to some issues with the chlorine. There was no empathy shown, not any goodwill gesture offered. It's a complete disappointment. The room itself is very dated, the shower was not very nice to use, kettle was dirty and you can't keep the curtains open as you can see other people sitting out on their patio. At breakfast, it was looking very bare as it wasn't being stocked up continuously, we ordered breakfast from the menu which took an extremely long time to come out.

The hotel lovely & is in a lovely area with nice grounds & staff were very helpful & friendly. But… Being a cancer patient I get very hot & cold so always book a room with air conditioning ( we even have it home !) The air conditioning in the room was being refurbished & I was not told this until I couldn’t find the remote control. We had a fan & had to leave the window open so not a good sleep due to noise outside & being hot. So we went to the spa, pool was to cold for me so Hot tub it was.. no that wasn’t even bath temperature. The sauna / steam rooms were tiny 4 people max & they were full. So we left. Dinner, 4 restaurants I think & Only offered a table at one of the restaurants ( Thai ) which was very nice. Continental Breakfast was ok & wasn’t busy & fancied cooked food, but waited 45 minutes for eggs on toast ! Coffee ran out & no staff to be seen. So we left.. My wife liked the place so maybe it’s just me being ill with lack of patience & wanting everything to be perfect !!!

Wonderful relaxing experience

Hydrotherapy upgrade expensive at nearly £40

Great location a 15 minute from the centre of Canterbury. Very clean , great breakfast with lots of choice & wonderful hosts. Would stay here again & highly recommend . Definitely 10 out of 10.

Great spa facilities and very helpful staff