Vacation Village Orlando, Celebration

Рейтинг присваивается на основании информации об объекте размещения на Klook (например, о включенных услугах и удобствах и т. д.) и предназначен только для справки.

I am extremely disappointed with how The Villages at Parkway Resort in Kissimmee has handled my security deposit. It has now been more than a week since I checked out, and my deposit still has not been returned. I paid for my reservation as required, checked out, and expected the deposit to be released within a reasonable timeframe. What is even more frustrating is that I have asked the resort to provide documentation or confirmation showing that the deposit was actually released, and they have refused to provide it. If the funds were released as claimed, there should be some type of transaction record, release confirmation, or documentation they can provide so I can address the issue with my financial institution. Instead, I am left without my money and without anything showing that the resort has actually released it. Holding a guest's deposit after checkout while refusing to provide documentation regarding its release is unacceptable customer service. Guests should not have to repeatedly follow up just to find out what happened to their own money. I would strongly caution anyone booking here to pay close attention to the deposit policy and keep records of everything. My experience after checkout has been frustrating, unnecessarily difficult, and has completely changed my opinion of this resort. I will update this review if and when my deposit is actually returned.

The resort far exceeded our expectations. The shuttle service was convenient, location was excellent, staff very helpful and knowledgeable and the grounds were beautiful. Our room was spacious, the washer and dryer was very handy and proximity to the theme parks and options for off property meals and groceries was ideal, we will certainly be back!

We always stay here. Very affordable for us

Non recommend at all.

i book a deluxe new room and was given different room which is cheaper in the listing. not really happy about this issue

This was my 2nd stay here and the accommodations, staff and cleanliness of the suite is great! Booking to stay again for my girls trip soon :)

The Rooms Were Amazing

Check in was crazy but everything was nice

Great location

I love everything about this hotel. The amenities are fun to enjoy with family of friends. The jacuzzi feels so nice on the skin. The staff are very generous and helpful. I would recommend anybody come vacation here. I’ve been here a whole month. My kids don’t want to leave. The rooms are like mini size apartments with full kitchen.