Four Points Flex by Sheraton Vienna Hauptbahnhof

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Highly recommended!

Clean room. The hotel is across from two large chain grocery stores. There are different cafes and restaurants between the nearby U-bahn stations and the hotel. 10 min walk to Hauptbahnhof.

The room was clean and just what I needed for my trip. It was close to the train station and walkable to many attractions. The ironing room was a hit for me.

Staff members, Khalid, Anna were very helpful. They changed my room due to AC issues with the first room. Unfortunately the second room AC worked only one day. The next day it becomes warm. In room temperature can't get below 28C. Free coffee for all guests is great. But we won't be back. Can't sleep in hot summer without a proper working AC

Yes very convenient to all facilities

I enjoyed my stay overall, but my experience with Martha at the front desk was disappointing. Her communication came across as rude, dismissive, and unprofessional. When I asked about ironing facilities, I was told that she had over 50 guests to attend to and therefore could not be expected to inform guests about where to iron when checking in. I found this response inappropriate and unhelpful. As a guest, I believe basic information about hotel facilities should be communicated clearly. In contrast, the lady working the night shift on our first evening was extremely helpful, courteous, and professional. She took the time to answer questions and made us feel welcome. Unfortunately, Martha’s attitude and rushed manner of communication did not reflect the same level of customer service. I hope management addresses this issue, as staff interactions can significantly impact a guest’s overall experience.

The location was excellent, the hotel was very well-maintained, and the room was excellent. The staff was very helpful and kind.

Conveniently located near the central train station in Vienna and clean rooms, but service and bathroom facilities were poor. We had two rooms here. One of the rooms did not come with any shampoo or body wash - the bottles were there but completely empty at check in. There were not enough towels for the guests in our party. There was a large mosquito in the room which we told the staff about, but they shrugged it off. The showers were poorly designed, as other commenters have pointed out, as the tubs are high up and hard to enter and exit. This is a problem for elderly or mobility impaired guests. The single elevator was slow and small. Okay hotel only.

The location is convenient, close to the train station and a subway exit. However, the elevator is small and feels old. The shower room is also very small, and the glass door seals do not close properly, leaving gaps where water can easily spray out. The curtains do not block the light well either, so we were woken up very early in the morning by sunlight coming through the gaps.

The room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Breakfast was decent. The location is convenient.