For starters there was no hot water available in the room, either in the sink or the shower. The fridge did not work, and the phone in the room had no cable, so was not functional. At breakfast the restaurant was understaffed with servers who appeared not to know their job. We informed staff we were in a hurry but did not get drinks for 30 mins, and our breakfast arrived after 50 minutes, just as we had to leave. They also got our orders mixed up and brought my wife - who is celiac - a gluten breakfast that she could not eat. When my wife needed to leave on her own with five bags, she was offered no help with the trolley. She then asked to leave her bags with the hotel, who put them in an unlocked office. Once it came time to leave, once again the front office staff offered no assistance with bags. Finally while the water slides in the pool area were fun, the pool itself was very cold and my kids could not bear to swim in it.
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