Eurostars Puerta Madrid

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5 star place!

Muy bien ubicada y excelente servicio y calidad

Comfortable but no wow whatsoever. Breakfast was basic for 15 euros.

Excellent hotel - top quality. We would return but two things were unusual for a hotel of this category: 1. the air was turned off in the room and we coul not open the window because of the wind and alergies. So, the room was overly warm and there was no way to remedy it. We tried the thermostat but the system was obviously turned off which is fairly normal in this season because the hotels try to save on energy. BUT it was uncomfortable and will cause us to consider an alternative hotel in the future. 2. We had a late event and so wanted to get something light to eat at about 6 pm (= time for "merienda" in Spain). The bar had drinks and a couple of stale sandwiches - two of which involved shell fish although not in a refrigerated display case. The lady was helpful and told us we could walk down the street about 6-10 minutes, which we did. It was not a pleasant experience because our time was extemely tight. Again, in a lesser hotel I wouldn't think twice. But one of this category with a bar present . . . not a wise management decision from a client's perspective.

Clean room, grad location, friendly staff

We didn’t get breakfast but I did appreciate being able to have an early check in. Only issue was there was hair on the shower assuming from previous guests… there was a full body mirror.

The TV was not connecting to the Wi-Fi, and the staff mentioned they were unable to fix it. The hotel is also in need of renovation, as the overall condition feels very old.

Grate rooms, clean and friendly staff

Very comfortable bed and clean

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the ONE OF best breakfast in Madrid — delicious and beautifully presented. Highly recommended!