I booked a 3-bedroom unit on the same day of my arrival in Vietnam. However, upon check-in, I was informed that the 3-bedroom unit was no longer available. Instead, we were offered a 2-bedroom and a 1-bedroom unit. Since we were a group of five, we opted for the larger of the two, although it did not meet our original expectations or needs.
Communication from the manager was poor. We were left waiting outside the building in the rain with little guidance. Eventually, we were messaged instructions for a self-check-in and told to retrieve the keys from the mailbox. However, when we attempted to enter, the building's security guard confronted us and told us that short-term rentals were not permitted in the building. He asked us to leave.
When I contacted the manager about this, she advised us not to speak with the security guard and said she would send a staff member to assist. About 10 minutes later, someone met us and quietly led us through a back entrance to the unit. While the staff member was polite, he spoke very softly, making it difficult to understand what was being explained.
The entire experience felt unprofessional and made us uncomfortable—as though we were sneaking into the building. This is not the kind of welcome or level of transparency we expected. Guests should be clearly informed about check-in procedures, especially if the property is in a building that does not allow short-term rentals.
Парковка (за дополнительную плату)