Best Western Chicago - Downers Grove

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We enjoyed our stay. The staff was especially nice.

Anthony was very helpful when we checked-in. Nice guy.

Good breakfast, nice staff

Internet was out. Anna tried to help me get connected. She was off the clock and stayed beyond her shift to help. Anna's kindness was the best part of the stay. Internet was out all night and the next day which is not useful if you are trying to work and stay connected with family and friends.

Everyrhing was lovely

We have been repeat customers at this location and this was our last. Place has gone downhill since last year. Only improvement are eco-friendly refillable bottles in the bath. Problems (which we raised multiple times to management): 1. We stayed one week but only received service twice despite leaving the room by 1:00 each day. (Standard is every other day but manager noted our requested daily service. He said if available, can do daily.). 2. The WiFi was unreliable and did not work during last 24 hours of our stay. 3. During the second cleaning of our room, we returned to find the bath door off the hinges. 4. Unacceptable to allow other rooms to place garbage full of food waste outside rooms overnight. Many violations of this; doesn’t this attract bugs? Whenever we raised concerns, we felt blown off by management. Next year we will go to another area hotel.

The property was very conveniently located. The room was very clean and the furnishings were quite nice. The only complaint I have was the noises in the hallway were not blocked. I also heard water turning on and off in the bathroom during the night. The AC was good and the beds were comfortable. When I checked in, the person at the desk talked awfully fast and I had to have her repeat her questions several time. It was fine but I noticed it. The breakfast was very good with excellent eggs and sausage. The coffee was very good. I would stay here again but maybe not on the 1st floor.

Staff were friendly and helpful

Overall a stay at this hotel met our expectations, we would recommend for other guests.

Clean room, staff