Sonesta Select Houston IAH Greenspoint

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Booked the room in error 3 weeks in advance, called 30 minutes after booking and they wouldn’t allow me to cancel.

We found roaches in the room, which was extremely concerning. The restroom was in poor condition, with rust throughout and a dirty toilet. The refrigerator was falling apart, and several of the cabinets were damaged as well. There was also not enough storage space to put our clothes away, making our stay very uncomfortable. Overall, the room was not clean or properly maintained and did not meet reasonable expectations.

Outdated rooms, no clear communication wih guests regarding amenities like shuttle bus.

The first room that they gave us the shower wasn’t working and the second room didn’t have a phone. They said they went through renovations but I don’t see it at all. The paint is blotchy and the curtains have holes on them. Breakfast was plain not what you would expect from a hotel. There was only hard boiled eggs, biscuit with sausage and egg, cereal, and toast.

The hotel used to be Hyatt. It's a little hard to find since it's a little hidden but it was worthwhile staying there. Price was very reasonable. Room is spacious. It had two full size beds and a sofa sleeper. It was decorated nicely. Plenty of security cameras throughout the building so we felt safe. Not sure what happened with WiFi; it was not offered or not available. The air conditioner kept the room cold but our AC unit made a little noise like the "artificial rain" instrument. Beds were a little soft but the linens were clean. Water pressure was really good on second floor, a little too strong. Breakfast was simple. Eggs, sausage, cereals, oatmeal, apples, mixed fruit, biscuits or waffles. Pets are not allowed. Expedia listing is wrong saying they are allowed. Had to make other arrangements back home for our dog. We enjoyed the time we spent there since it wasn't crazy busy. It was nice and quiet. I would stay here again if I was in the area.

The room was clean. The bathroom was small. The refrigerator worked well. No microwave in the rooms. We inquired about no microwave in the room. We were told they only have about five on the property and they can be requested. We requested a microwave, but after the third day of us inquiring, we concluded they were not going to bring one. I must admit it was my fault because I am just accustomed to there being a microwave in my hotel room. Their website does not that a microwave is in the rooms. Also, their website list Wi-Fi in the common areas. I'm not accustomed to not having Wi-Fi in the room. I went to the common areas like the lobby and the breakfast area. No Wi-Fi. I inquired with the front desk clerk and was told that there is no Wi-Fi in the building. He said that management was in the process of changing internet providers so be prepared to use the data from your mobile phone service provider. I would give the breakfast a three out of five. Onsite staff is good. Using GPS to get to the property parking lot will take you to a dead end street that has been blocked off. Use the FedEx Store address of 315 N Sam Houston Pkwy E, Houston, TX 77060. Slow down and turn right at the very next right turn. At night, you can read Hyatt Place under the sign covering for The IAH Houston Hotel. The hotel is behind the FedEx Store. Continue driving through the gate. It's normal for there to be very few vehicles in the parking lot.

Looks like an abandoned hotel from the outside Rusty bathrooms fixtures , extremely dusty

Clean rooms, great service.

I was shocked at how nice the setup was for the rooms & for the price. I enjoyed my stay. The breakfast was good especially the fruit. The only thing is I wish there was a microwave in the room & ice machines on each level. I had to keep going down to the 1st level

the rooms were clean overall. there was a few disappointments. room 214 on the second floor, the mattress was overused. where the body lays, you slept in what felt like a hole and the metal bottom frame made lots of screeching noise when getting comfortable in bed. the air conditioner was rowdy and loud. the shower did not have a door or curtain. just a glass that covered just enough where the water stream splashed on the shower floor. no hair dryer in room. also expedia says “pet friendly,” but it is in fact not. they have a sign at the front desk that reads “no pets allowed.”