Park Inn by Radisson New Delhi Lajpat Nagar

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Great place... very convenient to shopping and the breakfast was awesome. The staff, the amenities and the cleanliness was top notch. We even had a car booked through them and they were efficient in working with our needs. Will be back.

Good

The staff was very helpful and diligent. Room was adequate. The restaurant downstairs catered to our needs for a diabetic person. The elevator definitely needs to be fixed. The sensor does not work and it keeps on shutting down all the time.

I'd have given it 4 or 5 stars except for one very bad experience which is causing me to give a poor rating. It has to do with laundry I had put out of my room one morning. A staff person (who was delivering newspapers) grabbed it out of my hands. But I never received it that evening. I called the front desk, but they did not return my call and did not know. Next morning, the same staff person who had picked the laundry bag said he does not remember anything. Different staff people kept asking me what was in the laundry bag. I told them. Eventually, it turned out the hotel had misplaced it. I did get it the next evening. This negative review is because of what happened after that- There was a piece that did not belong to me. I called the front desk around 10.30 p.m. to let them know and I was told they will send someone. No one came. But my phone rang for 4 or 5 times around 12:30 a.m. when I was asleep. When I complained to the front desk next morning that the call was too late and that I was asleep, the response was that it was just a little late. I was told the call had to do with laundry. The hotel thinks calling a guest for non-emergency situations after midnight is fine.

Good

Friendly staff. Excellent veg kebabs for dinner. The hotel is dated and would benefit from a refurb.

The room was clean with all the amenities. The staff were very courteous and calm. Location was good and breakfast was served well.

We booked it for two adults and one child so payment was made for triple occupants and they took it entire payment while check in. Reception staff never informed anything while check in, when we asked for extra bed for child in night they said there would be extra charge for bed and Staff Hemant said if you don’t want to pay charge then will give mattress and ask your child for sleep on floor!!!!! Specially Hemant was very very rude in communication Then we had to intervene Manager Pranav and he sorted it out for us but it was stressful night after long day journey. Another poor thing is in room there were few packets of snacks and soft drink cans in fridge and because it was already there we assumed it’s complimentary in room, while check out again reception staff said it’s chargeable and because you consumed it you have to pay now, then we had to argue that why you didn’t inform us that it’s chargeable while check in. They said oh sorry that’s our staff mistake we can’t do anything and they forced us to pay but again we intervene another Manager Vijay who sort it out half but we had to pay extra so communication is very very poor and making Money from guests that’s our feelings. We never had this kind of issues with any Radisson hotels we stayed in India and abroad.

This is my second visit here ans I was surprised when Sejal at front desk remembered me. I came in early morning and the staff was very helpful. The room were available but they checked me in as soon they were able to. Their manager Mr Sethi is very accommodating to all His guest.

thanks