Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC

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Got charged twice without telling me

Ive stayed at this hotel multiple times and its very decent. However, last night the front desk was not helpful. I booked an online reservation hours prior, I went to check in amd they told me I needed a card for a "virtual wallet". I said I already paid and you can use my card for the security deposit. They said no you need to call expedia amd have them set up your virtual wallet. This was at 11pm. After 45 mins expedia gave me a number for the front desk to call amd set it up. I related the information to the front desk and they said it was "impossible" for them to do that. I sat in the lobby for over and hour teying to figure this out, mind you I had a reservation and had already paid. A few minutes later the man at the front desk said "oh its working now." All of a sudden there was no need for a "virtual wallet" and everything was fine. Ive never heard of anything like that at any hotel in my life especially considering the hotel was already paid in full. I am skeptical to come back to this hotel as I wasted so much time and stress for no reason when I didnt have much time to begin with.

Arrived late night after flight was cancelled. Jeremy at the front desk was so very helpful and nice. He was efficient and got me to my room quickly so I could get the 4 hours sleep I needed before the rescheduled flight. He also drove the van to the airport the next day. (A few hours later.) The water was $3 from their pantry area, which is ridiculous. Overall, the hotel did what it needed to do. The bed was comfy and the room was clean

I paid for every day breakfast and Monday they didn’t have breakfast.

I was impressed by this hotel. The prices were really low in comparison to others; however, the amenities were definitely on par with more pricey properties. The breakfast was good, the airport shuttle was swift, and check-in was easy. I’ll stay here again.

The property is in need of renovations. The ceiling in my shower was moldy.

I didn’t like I had to switch rooms second room was ditty

Booked this hotel for the pool that is listed on the site, I arrive with my children and the pool is closed down and has been. When i asked about a refund of some sort i was told i could get a partial but then told I couldnt receive it because I booked through hotels.com and then nothing after. The side door was unlocked the entire two nights stay and there were people off the street coming in with there pets through the side door and just sitting in the hallway. I felt very unsafe I was a single mother traveling with my 2 young children. Do not recommend.

I think I had bed bugs in my bed and the pool wasn't open I wanted to make me since I stayed there

Great hotel (rooms, location, amenities, tv, ease of parking, price, breakfast) Check-in and check-out were very easy and fast. I was a bit surprised by the front desk attendants’ reaction when I brought to their attention the fact that one of the four pillows on my bed had blood droplets stains. I only noticed it in the morning but .. before I shaved.It didn’t seem to be too concerning and I did not hear a solid apology. The main thing I heard was that it would be brought to the manager’s attention. This made me wonder if the sheets had been changed on my bed. I must admit that the sheets did look a bit tired and not as crisp as I had experienced them about a week earlier when I stayed at the same hotel. I was also a bit surprised when some staff members I came across in the hallway did not initiate a greeting and did not return my greeting. Overall I enjoyed my stay and would stay again if my travels take me that way again.