The location near Heathrow was very convenient, and despite being close to the airport, our room was relatively quiet. The AC worked well for most of our stay and the USB ports, regular replenishment of water, coffee and tea, and consistent towel service were great.
Unfortunately, there were maintenance & cleanliness issues. The kettle was dirty, one lamp didn't work, and the room lighting felt insufficient. The fridge wasn't very cold on its coldest setting. The AC also appeared to turn off overnight despite being set to 19°C, leaving the room warm. The Wi-Fi was slow & there were no clear instructions for connecting to Wi-Fi, casting to the TV, or using the key-card slot to activate the room's lights. I understand some info may be on the hotel's app, but the slow Wi-Fi made accessing it difficult. A simple info sheet would have been very helpful, especially for international guests.
Our keys stopped working after leaving the hotel, so we had to have them reactivated each time. It took around 15 mins for the front desk to answer. Some staff were welcoming & helpful, while others seemed less enthusiastic.
Lobby was understandably busy due to the location. The airport shuttle was 45 minutes late, although this is operated by another company. Pool access costs money.
Wasn’t expecting a five-star exp, but I do think the hotel could be more accommodating & considerate toward guests. Better communication, cleanliness, & attention to small details would make a difference.
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