The Lanesborough, Oetker Hotels

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How a top class hotel should be. One of the quietest nights in central London.

Hotel staff are so good. Always have conversation and a real warm presence. Clean and v well appointed. Breakfast is knockout

Amazing two-night stay at The Lanesborough. The staff are exceptionally accommodating, warm, and genuinely hospitable, always going above and beyond to make you feel like a valued guest. They remember your name, your preferences, and all the little details that truly elevated our experience. In my opinion, The Lanesborough sets a standard of luxury that goes beyond many other top-tier hotels like The Dorchester, Mandarin Oriental, The Ritz, Four seasons, amongst others. Even among the finest hotels mentioned, the staff (and property) both offer a level of attention and refinement that is rarely matched. Having stayed in numerous luxury hotels both in London and internationally, I can honestly say that The Lanesborough has raised my expectations of what true luxury hospitality should be. We had a dedicated butler for our room and was also kindly upgraded to the Executive king room overlooking Hyde Park. A special mention to customer relations lady, Zita. Zita was key in making our stay and experience at The Lanesborough so memorable. Zita also had a special talent in training cats, what more getting 'The hotel Boss' Lilibet, in giving her paws for a treat! 😂 Thank you to Zita, our Butler and all staff there for making our stay memorable. We will 100% be back soon.

Very attentive and friendly staff, from the moment you arrive at the front door, to check in, and throughout the restaurants/bars & spa areas. Great gym and spa area (sauna and steams are separate Male/Female areas). My only small comment would be the lack of signs for directions to and from the Spa area, as it’s quite a rabbit warren to find it. Would definitely recommend and will return in the not too distant future.

Beautiful hotel, spotlessly clean, staff very attentive.

Everything was perfect - room prepared exactly according to my ask, they offer kundalini style massage at spa, the property itself comes with so much history, tradition, and style. It is one of my favorite hotels in the world and they live up to your highest expectation in every way.

It was exceptional — flawless service, beautifully appointed rooms, and a warm, genuinely attentive team that made every moment feel special. The atmosphere is luxurious yet welcoming, and every detail is thoughtfully curated

The staff here are just wonderful.

Staff at times can be a bit overwhelming.

This is the loveliest hotel I’ve ever stayed in. Period. It embraces old world England yet offers all the modern amenities. It feels, tastes and embraces all things British which I loved. Yes, it’s very expensive but, in this case, I felt it was worth it.