Doubletree by Hilton Vienna Schonbrunn

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Hôtel bien situé pour la visite du château, mais à ce prix, je m’attendais à une meilleure isolation ( plutôt bruyant) et à avoir le nettoyage de la chambre chaque jour.

AC was not working at all. I have chosen this distantly located hotel mainly for the reason of AC available in the rooms according to the info on their website and due to extreme heat in Europe. But it was not in there . I have complained 3 times. But just got a voucher for 2 drinks)).

Lobby was cool but room was roasting. A member of Staff kicked my suitcase before putting it in the storage. I am gold but was ignored at the checkout queue while people pushed in but were answered instead of joining the queue. A terribly managed hotel.

No proper Shower, after the complaining there simply said hotel is full just manage what you have. Check-in and Check-out process was a nightmare. No AC working in the room. With the kind of Brand I was expecting better service.

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Overall a great stay at the Doubletree hotel. Convenient for the Schonbrunn Palace and underground station, approx. 20min walk. Hotel staff were very friendly and helpful with all our queries. The breakfast was very filling and such a choice. We enjoyed the bar food, and although not advertised this was also available as room service. My only criticism would be with the steam room, it wasn't working when we arrived and 6days later still not available despite our questions on it's return to service. Overall well worth another visit.

Everything was great; the amenities, spa, the restaurant, staff, location, cleanness.

totally useless staff, no idea what a hotel is. no idea even how to check in people, check resrvations. NEVER AGAIN

Unfortunately not reflective of the brand I was learning to trust and enjoy. The staff have never smiled so it seems. The checkin was painless but again was not the welcome we expected considering how much we paid. The property seems fresh, but the rooms have poor amenities. Basic at best. We switched rooms twice and accepted the third one. The air conditioning was not working in two rooms and the front desk made it seem like an upgrade to the one with ac. Though it sounded like a plane was mid air it was so noisy. They did not do housekeeping daily. In fact, we had to request it after the second night. The linens were good, but the “fresh” towels smelled like they have been washed without detergent. The location is not central to anything without a cab ride of at least 10 mins which starts to add up. I am sure better is out there!

Very nice hotel, affordable breakfast with lots of choices. This hotel is 15 min walk to the Shonbrunn palace and 20 min walk to subway to go down town. Rooms are clean every second day. Hotel have a bar with finger food available for dinner it also have a small shelf service snack outlet wich I liked very much. Hotel is near several restaurant. I highly recomend this hotel if you d'ont mind takind subway to go down town. Use of subway is very easy and safe and clean.