This was our second time at the hotel within a week. We came back here after being away in Bohol for three days. Upon check-in, I asked the kind lady at the front desk if she could assign us a better room with a working air conditioner and no musty smells. She said she would try her best. After a few hours, we went back to check and the room was ready. It was in fact better than the first room we had earlier in the week. The air conditioner was still not working at full capacity, but it was better. Also, the room smelled less musty. The next day, we got a notice letting us know that there would be no hot water as the boiler was being worked on. As much as I really appreciate the kindness of the staff, I felt like this property was not the best experience for me and my daughter. I’m pretty certain we will not be back. Sad. :(
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