Inn at the Highland Denver Downtown

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I stayed at Inn Highlands from Thursday to Saturday and booked two rooms—one for myself and one for my friend. Unfortunately, my experience with my room was very concerning. At one point, I became trapped inside my room because the door wouldn't open due to what appeared to be a damaged or previously tampered-with hinge. I tried to use the window as an emergency exit, but it would only open about an inch or two because of a window blocker. Thankfully, the employees were kind and responded quickly. They eventually had to remove the window so I could get out safely. After that incident, I no longer felt comfortable staying in that room, so I spent the rest of my stay in my friend's room. I didn't even stay in my assigned room for 24 hours because of what happened. Since then, I've been trying to contact the hotel about receiving a refund due to the serious safety concern, but I haven't been able to get a response. I truly appreciate how kind and helpful the employees were during the situation, but no guest should ever become trapped inside their hotel room. This is a serious safety issue that I hope the hotel addresses so it doesn't happen to anyone else.

Staff was great - room was better than expected for a lower standard room.

Best BANG for the BUCK. I love walking and riding bikes everywhere. The Highlands THE coolest spot in Denver and I love staying here. Cool little bistros, coffee shops and bars. Also, bike riding/walking distance to downtown. Great cityscape views. Total hipster paradise, and I love it. If you're looking for 5 star, this isn't it. I wish others' wouldn't leave bad reviews of this place. They like saving money and then b--- that it's not the Ritz Carlton. Stay away and leave the savings for the rest of us. : )

BREAKFAST WAS NOT THAT GOOD

Breakfast was terrible . A/C also didn’t work properly

The property consisted of one main building and two outer motel type buildings. I was put in one of the outer buildings. I had to take the elevator in the main building (which was graffiti-laden) to an upper floor, walk through the building, and outside to the motel type building which was littered and dirty. I passed rooms to get to mine, which had ripped curtains and stained doors. The room was very basic, somewhat clean. There was no breakfast, as stated, in the morning; there was no gift shop, as stated, and there were several "unsavory" characters hanging around the buildings. I attempted to change my reservation and check out one night early. I was not allowed to do that. I felt uncomfortable staying there, so I just left. I realized, later, that I left my pajamas on the hook on the back of the bathroom door. When I called about it, they said they did not find them, which did not surprise me. I would recommend that you check these places out personally before recommending them. I was thoroughly uncomfortable and unhappy with this choice.

This is an affordable place to stay to save money. It’s about a 15 min. walk from downtown and plenty of cafe/ coffee shops on the way. It smelled ok and was surprisingly quiet on the 2nd floor. I didn’t care for the homeless (or people that just looked homeless) that were constantly outside and around the building at any given time of day.

Definitely an older property. Feels a little under maintained, but good for the price. bathrooms were a little dirty.

Thank you again for accommodating us. The staff, (Edith and Greg) are efficient, friendly, knowledgeable and do their best to make the necessary arrangements. Best view in town. Hopefully the pool gets a chance to really bring in guest. $$$$ ... It would be a great investment. Mb&Max

I stayed here for almost a week, and unfortunately my experience was very disappointing. My room was never cleaned during my entire stay. When I reported that the shower was leaking on the first day, I was simply given towels to put on the floor and told that maintenance would be notified. The leak was never repaired before I checked out. The bathroom was in poor condition, with mold, cracked tiles, dirty grout, and missing caulking around the countertop. The towels shed fibers everywhere, and the refrigerator barely kept anything cold. Breakfast was equally disappointing. The coffee somehow managed to be both weak and extremely bitter, and the selection consisted mainly of very low-quality pastries and sugary breakfast cereals. The only positive aspect of this hotel was its convenient location. Unfortunately, that wasn’t enough to make up for the lack of cleanliness, maintenance, and overall quality.