The Vissai Hotel

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It was awesome ! Where is everybody ?

Very comfortable and quiet hotel just outside the main tourist attractions

I only came here for the day to rest as j waited for my midnight train and since I could not have my breakfast in the morning the staff suggested for me to take it to go. They prepared my to go breakfast at midnight which was really nice. I love that they were taking care of me. Very nice hotel and people.

Winter very cold. There is no heater in room.The hot water during shower also very weak and taking shower is a PAIN. Hotel next to Supermarket. This is a PLUS point.

We arrived at 9.30 pm,pointed to the restaurant, no guests or staff in sight, ordered 2 snacks and 2 beers, food poor, beers warm and prices high. The hotel looks spectacular, but we thought we were the only guests, even at breakfast, at the pool at the gym. We requested a late check out, were given a negotiated price (400,000vd) when we left they insisted on another 100,000. Great Hotel and poor management and service.

Overall, fairly average, but less good for families. Listed as good for families - but they have no cots or highchairs. Despite listing complimentary cots available on many listings. Large bed, otherwise fairly standard room with TV standard bathroom, view over a football pitch. No English language TV channels as far as I could see. Nice pool, but opening hours inaccurate (as with gym) - listed open until 10pm, but did not seem to switch any lights on in that floor after dusk. Cleanliness around the pool needs attention - my one year old managed to pick up and play with a piece of chewing gum which took me a long time to get off. There were also several dirty ashtrays with lots of items in them that looked like they had been there for a long time. Breakfast - was less good first day but we went around 8.30am (finishes at 9). Went earlier following day and much better selection. Very few "western" options first day - eg bread, cereal, eggs, but improved second day when they offered egg and bacon toasties! A fairly wide selection of Vietnamese options eg noodles, soup, rice, beef in red wine sauce - just not what we fancied for breakfast! We asked about using the swimming pool after check out the day before checkout and were told that it was fine (we had a late train). We therefore planned our day accordingly. On checkout however we were told pool use after checkout was not ok. The woman seemed to shrug it off saying

Central location. Not suited for westerners. Staff spoke very little English and that was frustrating. Lots of Asian guests.

Weird older hotel. , 18 storeys, and only 4 or 5 rooms occupied. Half shut down, about 2 staff for every guest. Upgraded to suite looking over Tràng An, Tam Coc.

Rooms are a great size however the quality of the rooms is quite poor. Our shower poured hot water over the taps making it difficult to turn off. The water also poured out of the shower all over the bathroom floor, an issue the hotel described as a known building fault. Bathroom door couldn't be shut and the main door scraped across the floor. Despite these building flaws it was a comfortable stay, however will look at other options next time.

Staff extremely friendly & helpful. Parts of hotel a bit old & tired, but a great place to visit the area from!