Homewood Suites by Hilton Miami Airport West

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Everything was great, except check-in on n June 1st.

Attitude of Receptionist at check-in was very clear that she did not care for people of color. She charged two different prices. When returning from my Cruise she Charged a higher price than the first day. She said the charges change daily, BUT…the room was pre booked as was the first day. And she would NOT listen, so I had to pay what she wanted to charge. I would not advise people of color to stay there. All the other staff were amazing.

I was traveling with my daughter and her two teenage sons. We had booked a one bedroom but were upgraded to a two bedroom, which was massive! We were there for two nights, so this was amazing! Quincy at the front desk was so fun and nice. Also, the breakfast was delicious. It was a great experience.

When we arrived, I pulled back the sheets and noticed dried blood near the head of the bed and after taking a shower, there was a tick-looking bed over the door. When I mentioned it to the hotel manager, she proceeded to tell me that the picture I took was not from their hotel and insinuated that I or my husband cut ourselves and left the blood stain on the sheets because it looked new although, we had just arrived. I had to go down and change my own sheets and was instructed to just put the stained sheet in a plastic bag that was given to me. I was appalled at the lack of accountability that we were shown and after I had to go out of my way to prove the opposite of what she proposed, she offered an apology and took 50% off the room rate.

I liked the cleanliness if the property. The rooms were large and very homey. The beds were extremely comfortable. The breakfast was ok. The only thing I disliked was the distance to my room being that I walked with a cane.

Clean room, pleasant staff. Nice breakfast except no choices if you are vegan like my wife.

Me encantó la amabilidad del servicio sobre todo de la gerente del hotel lucrecia una persona muy profesional y calidad , recomiendo este lugar y por su puesto que regresaría a hospedarme ahí..

The rooms were ready for us at the hour we had indicated. The shuttle was a help. A Wed evening get together was a pleasant time

We absolutely loved our room! My two sisters and I booked the 2 bedroom suite for after a cruise to celebrate my sister’s 50th birthday. They allowed us to check in early after we’d disembarked the ship and we were able to enjoy a relaxing day and being before flying home the next day. It was clean and the amenities were nice. The kitchen had a 2 eye stovetop, full size refrigerator, dishwasher, and even some coffee and tea. The staff were friendly and the free breakfast was great - breakfast tacos with pulled chicken, a waffle iron, fruit, eggs, juices, and coffee. The dining area tables and chairs were clean and comfortable. The gym was small, but had 2 treadmills, an elliptical, and some dumbbells. The pool looked clean and the pool area was nicely laid out. There was a small basketball court and a pergola that covered grills. This would be a great place for multi-household families to meet before a cruise, too, even though it’s closer to the airport than the port.

Good for traveling families.