Fortune Select Exotica Navi Mumbai-Member ITC Hotel Group (Fortune Select Exotica, Navi Mumbai - Member ITC Hotels' Group)

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My stay at this hotel was extremely disappointing. It was my wedding night, a once-in-a-lifetime occasion, and unfortunately, the experience was far from what I expected from such a reputed hotel brand. My guests had come to decorate our room as a surprise, but instead of being supportive, the lobby staff repeatedly called them downstairs, making the process unnecessarily difficult. They even had a small child with them, yet there was no understanding or cooperation from the staff. The lack of empathy and hospitality on such an important day completely overshadowed our experience. I expected much better service, professionalism, and guest handling from a hotel of this stature. I am deeply dissatisfied with the way we were treated right from the beginning of our stay. This experience has left a very negative impression, and I sincerely hope the management takes this feedback seriously so that no other couple has to go through a similar experience on their special day.

Very good

Front desk staff are not cooperative.

Good stay

Amazing

Its good and decent

We were checked in to a room which was already occupied by another couple. it was most embarassing

Conveniently located. Loved the breakfast.

steep ramp approach for cars rooms are dated

Room service was little slow but overall good