Renaissance Esmeralda Resort & Spa, Indian Wells

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We came to this property for a dance competition. The event had rooms blocked for the week but did not have enough for the first 2 nights of the event. Therefore, we booked the first 2 nights through Expedia. The hotel would not honor the group rate nor would they honor the special rate for the resort fees or parking. As a result, my hotel cost for the first 2 nights were almost as much as it cost for the 4 nights I booked through the event rate. Also the hotel was not staffed to host this large event. There were room service carts sitting in the hallway for more than 24 hours before they were taken away. The lobby restaurant bar was not staffed for the amount of people that attended the event. We waited over 30 mins to place an order and an additional hour to get the food and drinks we ordered. Despite the room being nice, I will never come back to this hotel.

10/10

Fantastic

Very kid friendly, it was fun

very clean/well maintained.

Nice place. The family really liked the pool. Clean room and great food. We will be back.

We love it

Staff

Clean place Staff are nice

I and two of my disabled friends stayed in room 7015 from May 26th thru 28th. I called ahead of our arrival to request a room near an elevator. I was told they would do their best to accomodate my request. When we checked in, I made the same request. Then we walked an unreasonable distance to the room, only to find there was obviously someone else assigned to that room, as all their clothing and personal effects were there. The bellhop informed us there was an elevator that was out of order for a whole week! We then trekked back down to the lobby, to again request a room near the elevator. We were a bit closer, so at least someone tried, which I appreciated. They also posted 3 charges on the same day for parking. We checked in, and self parked, yet I now owe them $85.00. Trying to reach ANYONE to get these things fixed, I have been ignored.