The Ritz-Carlton, Philadelphia

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A few highlights about the property and then specifics, Scale from 1-10 (10 best) Location - 11 (ELEVEN) The best location by far. Room - 7.5 Deluxe King (hardly deluxe) -Small-ish and in need of updating, clogged shower (fixed) and not 100% clean. There was a bottle cap on the floor by the bed when we arrived and still there 2 days later. Someone is not cleaning properly. Door Staff - 3 - I opened the door more than acceptable at a Ritz -Carlton Reception - 8.5 - Friendly except for check out time. Did not even acknowledge us while on their computer. Lobby Bar and Restaurant - 4.5 - Lacks service levels and the Cesar salad was not edible. Time for a new F&B Manager, Chef, and new cuisine concept. Bathroom Commode - You better be small and thin. Just overall not a RITZ CARLTON experience.

a+

The spa was amazing and the property was beautiful. Great area in Philly.

The lobby is magnificent; the rooms are very standard, not Ritz.

As expected all around!

We stayed at the club level and it was well worth it!! And we asked for a one extra hour at check out and they were very nice and gave it to us.

Beautiful building with great hospitable staff

All :) absolutely perfect complete

Great location. Spectacular lobby/bar area

Great rooms ! Great staff