Dusit Beach Resort Guam

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We had to wait over an hour before our room was ready after check in time, and the room wasnt even that clean. Just underwhelming...

We stayed during typhoon Bavi and the staff was amazing!!

Was there for a nine day stay. House keeping regularly forgot to refill amenities. Had to call front desk almost daily for something. Men and women’s public restrooms had broken toilets. No sign of any repairs being done. Hotel staff performed outstanding during typhoon to ensure safety and as much support to customers as possible. Maybe hotel should consider opening dining area for dinner during contingencies. Walking to Dusit Thani for one dining source was limiting as it was at an expensive Thai restaurant. Hotel had limited parking which was used by staff and taxis. Taxis company had more cars in the garage than slots already reserved. Staff should use the large parking garage at the Dusit Thani next door. Though improvements could be made, overall a positive experience and the King Suite Front Beach is an outstanding room and great view. Definitely, worth staying there again.

This is my second stay here. Check-in and out was very quick and pleasant with no drama or delays. Thank you for that! Things have slowly improved. Bathroom still needs much work: poor paint splatter on the fixtures and paint borders are messy/sloppy, wallpaper is peeling and bubbling, bidet and exhaust fan were both not working, the top of the flat top shower fixture was very dusty (maybe need taller staff to clean) and made me sneeze several times. The liquid shower amenities were not clearly marked and the fixtures holding them together are junky and corroding with white residue. The room itself was very clean and comfortable...great job. Parking is always tight, but thankfully free. Now, the entire staff was truly excellent. Ms. Amalia from Aqua remembered my guests and me. She treated us like royalty. Soi staff was also very accommodating and friendly. Great food there. Loved The Grind staff...so friendly and welcoming and always smiling! That's the secret: make everyone feel welcome and important, no matter if they are local, military, Asian tourists or the odd visitor. The live music in the lobby was fantastic with locals and visitors feeling welcome to dance and enjoy the place. I danced by myself and everyone was so happy. The Saturday live band on 7.11.26 made sure all types of good music was offered. Excellent band. Keep this going alive and festive, Dusit, and you will always have many customers returning. I know I will be back soon for another staycation.

Not a great breakfast.

Ww were staying at Dusit Beach Tower. The Presidential room is disgusting. Old model frim their carpert are gross, linking roof all 3 bathroom are disgusting so old. We can't last an hour, i have ti throw up because of the smell.The manager are nice its just their facility are gross. Employees are not helpful. They have no customer service at all. The minute we arrive we have 3 large luggage there is 2 guys from the valet, they're standing and watch us to unload our luggages they didnt even offer a cart. Rude service

Good place and location but the property start showing the age, club lounge disappointing as food selection and quality is poor especially for breakfast, Great view from the balcony and good feature can use Dusit Thani resort pool, much newer and luxury property

Great location and views!

This stay was disappointing and expected a clean room, the sliding door glass was full of swipe marks possibly by using a dirty cloth and not wiping it dry, same goes with the glass panels on the balcony railing (same situation). We had to rooms, the other only had 1 chair in the balcony while the other had 2 with a side table. Worse was the drapes, they couldn’t open or close and was told the engineer dept was going to fix it but never showed up. Breakfast buffet offering were mediocre, didn’t feel I got value for the money spent during this stay.

As expected for a 4-5 star hotel.