Comfort Apartments Box Hill

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Bathroom was very dirty , hallway dirty and smelled of urine . Would not stay there again

Property was full of cockroaches. Average on cleanliness. Convenient location to hospital

The room was compact but did have mostly what we needed. Cleanliness and maintenance needs more attention. Blind in lounge area had something spilled all over it, the bathroom floor wasn’t vacuumed behind the door as there was hair on the floor. Room was quite dusty in some areas, skirting boards, floor beside couch. Hairdryer was damaged and would only turn off at power point. It also had burn marks/melted a bit. Lamps in both bedrooms were damaged but did work. The exhaust fan and light above hot plate didn’t work and was extremely greasy. For a 2 bedroom apartment with no or weekly servicing (we only stayed 4 nights), the supplies were very limited - 1 x 3cm piece of scourer for dishes, a tiny dish washing detergent that didn’t really clean the dishes, I sachet of dishwasher detergent etc. It was a great location as it was only a short walk to the tram stop, easy access from paid car park to building and it was quiet.

Close to study centre

Fantastic! All staff are excellent! Value for money

Yes the room was great

Do not stay at this accomodation, their communication is terrible, they do not respond or message you back. My recommendation. DO NOT BOOK OR STAY WITH THEM.

The cleanliness was not good.

Super helpful and friendly team

Was unable to contact reception before arriving at the hotel for an after hours check in (10pm). Was later (the next day) advised that reception was in fact, staffed until midnight however, during business hours (I called at 5pm to confirm) I was advised that reception is closed at 8pm and that I should call the reception number to be let in. I was very far from Box Hill so I called 9 times, went straight to a "no message can be left on this service". Expedia support team were unable to contact them as well. The hotel has since refused a refund and marked me as no-show. I think I made a calculated decision at close to 10pm by not being stranded at Box Hill of all places based on the information I had at hand, reception closes at 8, call us for after hours, no answer in repeated calls by both myself and Expedia. I will see if the ACCC see things my way otherwise I will accept their decision on who is at fault here. Shouldn't be an unreasonable request for a hotel to do what they said they will do and simply ensure your phone service works if you're advising out of town travellers to call before checking in after hours.