Hotel Gracery Ginza

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Good stay and good location

Great location

The people who worked there were amazing. They were incredibly helpful and made my experience much easier by providing guidance whenever I needed it. Although the hotel room was small, the amenities more than made up for it. I would definitely recommend this hotel and would happily stay here again.

I got the 4th floor, the curtain is not even able to open, as there is big open floor out of my room. The bathroom looks old, and not well maintained. Floor doesn’t look clean either, I will never stay here again. The only advantage is the location, close to all the big shopping malls and brands.

Excellent, friendly staff.

Hotel is the size of a boutique hotel but staff, especially cleaning staff, were friendly and helpful. Bathroom is a little dated but were clean. The lobby is on 3rd floor so you have to take an elevator from the small 1st floor elevator entrance across the Lion Beer Hall building. There is only one restaurant (Sakura). Their breakfast buffet is Japanese breakfast buffet style. There is laundry facilities (requires payment, separate cashless payment for washer and dryer. You can leave your luggage in a secure self-service locker room area in same secure laundry machine area. The hotel lobby provides free drinks for guests and has a small waiting area. Also, don't forget to use the luggage scale in front of waiting area after you pack before you leave for airport to avoid overweight penalty checkin baggage fees.

EXCELLENT LOCATION

Our first hotel in Japan. Location is amazing. Walkable to all the shops and Main streets. Overall was ok. If you leave in the morning and come back at night. This is perfect. We stayed in a bigger room and it was a good size. My other family members stayed in the room that one side of the bed was attached to the wall and they said it was small

It was in a central area with good shops and restaurants

Location is prime. Other than that, pretty clean but small bedroom. But, overall very good