We had a horrible experience with the front desk staff during this stay. I booked a two queen/full-size room due to the size of our party and arrived at 8:30pm on Saturday night during the Memorial Day weekend. When I got to the front desk to check in, the agent informed me that the property was oversold on that type of room and that only rooms with king-size beds were available, I was told that there's nothing they can do. I either accept what they have available or relocate elsewhere. When I asked when she recommended I should go on a Saturday night, especially during the holiday, she had no suggestion.
She then offered to adjust the rate and stated that she applied the discount to both nights. However, after returning home and reviewing my reservation, I discovered that the rate I had originally booked was .... on Saturday night and .... on Sunday—meaning she only adjusted the rate for one night but was straight-up lying to my face that she adjusted it for the two nights. This person at the front desk should not be working the front desk, as she is a horrible human being. I was so shocked when she told me to relocate if I don't want to settle for one king-size bed for a family of 3, and my son is 25 years old. I definitely felt very dismissive and disrespectful.
Darlene
Las Vegas
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