Bank Hotel, a member of Small Luxury Hotels of The World

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I typically use Expedia for accommodations and have found the reviews to be fair, honest, and accurate—but this property really misses the mark. I truly don’t understand how the reviews are so high, when really the property itself is outdated, and mediocre at best. This review is purely primarily on the property not service. The front desk is professional and truly care about the guests, the location is fantastic and the buffet breakfast was thorough and lovely. The property however—is massively disappointing and expensive for what you get. The noise level is unreal—DO NOT BOOK A ROOM FACING THE FRONT OF THE HOTEL. The club across the street blasts heavy music and bass until about 1:30 a.m. To our understanding this new club ChinChin opened a few months ago and the forward facing rooms a right above it across the street. The windows are NOT double panned so you will literally sleep above the club. Additionally, we booked one of the Elegant Exceptional Rooms and there was nothing exceptional. It was a VERY basic and small room ($500 a night for dorm room). I understand “small” in Europe as we travel frequently, but this room was just uncomfortable—see pic. The carpet throughout the property is heavily soiled and could either use a cleaning or replacement esp on the 7th floor. We addressed the noise with front desk but didn’t get a response from management which was even more disappointing considering the reviews and Small Leading Luxury brand.

We were told that this hotel would accommodate our early arrival (early flight). But that didn't happen. We waited (and slept) in the lobby for 4 hours. We reserved a room that could sleep 3 and had a King size bed. That wasn't the case. It was a smaller room with a Queen size bed. Staff attempted to accommodate us by supplying us with a second room, two floors away. We made this do. Breakfast at the hotel restaurant was "okay". Ordered portions were very small. And what was ordered was not hot, mildly warm. On the bright side, the bell captain did a great job, hustling, friendly and proficient.

The hotel was fine but didn't live up to the expectations set by the other reviews, hotel description or price. Even though I booked the Elegant Classic (bigger than the Vault and Essential levels), the room was tiny (even by European standards) and my husband and I were tripping over each other. The room was also very dark and the lighting awkward. The bathroom lighting was the worst - impossible to apply makeup in. Although the mirror had lights on it that looked like they would be good for makeup, they stayed very faint and the overhead light was also very dim and couldn't be adjusted. A separate tabletop makeup mirror was in the bathroom but it wasn't lighted - best I could do was take it to the bedroom window in hopes of seeing if I applied everything correctly. A special breakfast was also advertised but it was not up to what we have experienced at other 5-star hotels. To get to the rooftop bar, you had to leave the hotel and go to an elevator next door. Overall the hotel was adequate but I felt like I paid way too much for what I received. The young woman who checked us in was lovely and helpful and the brightest part of our stay.

Standout service. The staff was polite, friendly and accommodating and helpful with recommendations and suggestions. The hotel was cosy and clean and had an old fashioned vibe in the restaurant Bonnie’s. Excellent location for walking to various sites including the Palace and Old Town

Great

Excellent, high class hotel. I didn’t realize I had booked an interior room with no windows, but will say that it was actually a blessing since the sun doesn’t set until late. Everything felt cushy and luxe. Get the Swedish meatballs from the restaurant downstairs…I got them twice.

Arriving at the hotel there was no one to help bring the luggage up about 15 steps. The rooms are large but lack storage. Instead of night tables with drawers, they provide plant stands. A chest of drawers would be a great addition to the room. There is no storage in the bathroom either. The hotel is in a great quiet location near the center. The front desk personnel were very attentive and provided useful suggestions. Breakfast was typical of European hotels. Definitely not a 5 star hotel but perhaps 4 star.

Excellent hotel breakfast staff and location. Would highly recommend it.

Overall attention to detail and location

Excellent location great breakfast