theWit Chicago - a DoubleTree by Hilton Hotel (theWit Chicago, a Hilton Hotel)

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The room was roomy and clean. It had everything I needed - including so much storage space. I would highly recommend The Wit.

I had a decent stay at the Wit but I won't be back unfortunately. I'll start off with the positives and that was the lady that checked us in (name began with a B) and the guy who told us about Chicago (Can't remember his name, maybe Chris or lance? I'm terrible with names) He really helped us a lot as it was our first time in Chicago. To keep it short and to the point my complaints are: - Room did not have a fan in bathroom, nor a microwave. Front desk told us only specific rooms came with the microwave. (spent over 1200 for only 2 nights) lots of left overs wasted. - I picked the hotel because it had nightlife on the rooftop. I wasn't comfortable walking around Chicago to find things to do. The hotel offers so much so I figured have everything right there. When we decided to attempt to enjoy the night life, we were turned away due to the rooftop being booked and no longer open to the public? Very upsetting. Also can't use the elevator after certain time because its filled with drunk people leaving the rooftop bar. I missed my doordash order, I couldn't get to the lobby. - After attending a concert and coming back, a guy at the front told us the rooftop wasn't available and basically wanted us to leave but we were staying there, I had to show him my roomkey. Definitely felt this happened due to our race but he was also the same race. - not their fault but missed plenty Uber's due to construction, i wish the website had a heads up

Our first impression was not good. Staff that checked us in was not friendly at best. Same attitude for checkout. One night, the elevators were not working. No signs. When I returned to front desk, they were laughing and acted like I was an idiot for not knowing. During the 7floor hike to my room, I encountered a man urinating in the stairwell. Luckily these instances were countered by a very nice and clean room. In addition, the staff at the Rooftop bar was amazing and friendly. They should give some tips to front desk. This hotel is nice and has a great location but there are several others in the area to try.

Our room was given to someone else upon arrival. The staff stated our card had declined when in fact, it was a security check from our bank that we did clear, and should have been charged following clearance. We basically arrived and didn’t have a room anymore. I would assume this is fairly common that banks would require customers to verify a transaction in a different city, but instead of reaching out to us, the hotel gave our room to someone else and we were left having to book a different room upon arrival that did not have the amenities we needed for our 5 month old baby.

We were booked at The wit. We weren’t checking in until later (9pm) so I called around 5pm to see if they could make a note in my reservation that we were a late check in & to not give the room away. They said okay. We get to the hotel around 9 & were told that our room was no longer available & they had no other available. I still give The Wit 3 stars because they were apologetic & vouchered us to a hotel next door. So, a little disappointed, but what can you do?

Two people got stabbed in front of the hotel, the hotel was roped off for several hours by police and newscasters. There are drug dealers on the corner that hang out in front of the hotel as well. As a woman I did not feel safe here. Otherwise the hotel itself was maintained well

Great

Stayed in the Suite. Amazing view. Nice rooftop bar w live music. Great location close to everything

Great location. Staff was professional and helpful. Restaurant State and Lake had great breakfast and ambience. Roof at theWit was amazing with a good happy hour, great ambience and vibe with city views.

Muy buen servicio, la vista es buena, el restaurante tiene una excelente comida y muy en el centro de Todo.