This has without question been the most horrific hotel experience I have ever had.
I stayed at this property on Labor Day weekend May 21-24.
I booked and fully paid for the entire stay on Expedia using a credit card.
Upon check-in the front desk was learning a new system. When running my card for incidentals they attempted to charge me for incidentals and the cost of the stay. When I corrected them that it was prepaid on Expedia they didn’t know how to find that in their new system, so they called someone who showed them where to see it and I verified with them and showed my proof of payment from Expedia and they fixed it and only charged me for incidentals.
The day after I checked out however they charged my card for the already paid for full amount of the stay.
This is where the fun begins. I called immediately and was given an email address that bounced back unsent. I then called back and asked to speak to someone, I was told that in the middle of the day on a Monday no managers were there, but they gave me another email address and told me it would be handled. No one ever responded to that email or handled it. So I called again, same thing no managers are available but I can email the managers, which I did, again. No response.
I have now been calling this hotel every week for THREE MONTHS!!! And every time I get told there are no managers there which is clearly a lie.
The icing on the cake? For whatever reason I was just randomly charge $419. Don’t book here. They steal.
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