This is an amazing, historic hotel. It was a splurge, but worth it. So why only 3 stars?
There was a complete lack of transparency on pricing.
We wanted to order room service. No menu, you have to go on-line. We went on-line. No prices. If you order a hamburger the price will be a surprise.
We wanted to book time in the spa. You have to go on-line. We went on-line. No prices. If you order a massage the price will be a surprise.
I complained about this lack of transparency to the front desk. They looked me in the eye and with a straight face told me they couldn't put the price on-line because it was subject to change.
When they don't publish the price, they insulted my wallet.
When they tried to tell me the website couldn't keep up with changing prices they insulted my intelligence.
Go check this yourself on their website. I hope this is out of date and they now provide price information on food and amenities. As it is, I felt they did not respect me as a customer.
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