The overall service was sub-par, considering the fact that this hotel is part of IHG group.
As a loyal member of IHG for the past 14 years (been a gold member for very long), I have had amazing experiences at various other IHG hotels
At Crowne Plaza Gurgaon, one inquiry passes through at least 3 staff members and their responses dont alogn woth each other. I booked 4 rooms as our family (10 people) were meeting in Delhi (all travelling from different locations) and the intention was to find a common space to sit down and have a conversation.
The hotel staff couldnt accomodate this request
- i tried access to a lounge which as per the team only platinum members can access (not gold)
- at the common area the sofas couldnt be moved to make a larger sitting area nor could they add 3 chairs to a large table
- we were asked to sit at the restaurant area, provided we order something. INR 600 (AUD12) for a coffee is ridiculous when it is prepared out of a machine and not by a barista
- majority of the staff there needs training as no answer is available and everything needs to be checked
Overall my experience was Pathetic and I would noe reconsider my membership with IHG.
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