Shinola Hotel

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Had the best stay! Really translates the quality of Shinola

We stayed one night and I appreciated the design of the hotel, with unique details. It was a little loud for my taste, apparently my neighbors had a problem at night and had to change rooms - they were not quiet about it. It was a random weekday so I can't imagine what it's like on a weekend. The staff tried to be really nice but there was a lot of confusion. None of them seemed to know about a complimentary cocktail besides welcome champagne even though it's listed right on the amenity page of their website. We booked through Expedia and it says complimentary cook to order breakfast right on there, which is not true. As part of an extra $30 amenity fee, you get a "continental" breakfast with option to pay even more for cook to order. I was surprised by the $30 amenity fee at checkout and a woman who seemed like the manager said she'd have her marketing team ensure the Expedia listing was accurate. It's been 2 weeks and nothing has changed. Contacted Expedia and they seem just as confused. I'm an experienced traveler and it should not be this hard for guests to figure out what's included in their stay - frankly, I find it misleading. This soured my experience to the point where I wouldn't recommend anyone stay at Shinola. Hopefully by the time others read this review something has changed for the better.

Hotel was in the perfect location

Very clean and staff were helpful and friendly

Beautiful! Amazing atmosphere! Most comfy bed I’ve ever slept in!

LOVED IT!!

My stay was amazing, staff were friendly and helpful

Modern hotel in the heart of downtown. Perfect if you’re going to a concert at Ford field

The hotel charged us 2x for our stay by mistake. Instead of voiding the erroneous charge we’re on a wild goose chase that will take 7 days to resolve.

Clean