Sofitel Agadir Thalassa Sea & Spa

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This hotel is calm with good rooms and housekeeping but misses the mark too much. Service was usually sleepy, the place very not smoke free with lots of smoking around the pool, the technology was outdated with no usb sockets anywhere or Netflix and a pretty useless hotel app too. Just a very forgettable place to stay, hopefully I just hit a bad week but it should be really special and was not.

Bed amazing, bidet leaking, loo roll holder fault. Room amazing, spa and beach location amazing. Room service really good, pool outstanding, concierge check in delayed, in house restaurants really good. Room emnities really good,

Loved this hotel! We stayed for four nights and had a great experience. We didn't end up exploring much else in Agadir and found that the hotel restaurants (particularly Le Plage) was all we needed for lunches and dinners. Gym was well equipped with branded machines that could be in any regular gym. Large pool area, we got ourselves a cabana every day and beachfront so possible to go have a swim in the sea (large waves!). The spa is not included was 300 MAD, which only includes access to a pool and hammam, would recommend getting a massage treatment instead. Service was great and we got lots of refills for water and toiletries. I think they cleaned the room twice per day. Concierge was helpful in organizing transfer to Marrakech and Quad Bike tour. Overall hotel was great value for money and there wasn't really much need to leave to see other parts of Agadir for us.

My experience at this hotel was extremely disappointing and far from what I would expect from a luxury property. On arrival, one staff member took all three of our passports, completed the check-in process, and told us everything was fine and that our room would be ready shortly. However, when we returned, another employee informed us that our king room for two people could not accommodate a third guest, despite us never being told this beforehand. I explained that I was willing to pay any additional fee required, but the staff member was dismissive and rude, forcing us to pay extra for a so-called “upgraded” room. Ironically, the upgraded room was clearly still meant for only two people, as it originally had two twin beds with a rollaway bed added and was only stocked with amenities for two guests. We had to contact room service ourselves just to request basic additional items such as towels and a robe for the third guest, making the original room we booked seem far more suitable and comfortable. The check-in process became even more frustrating due to the rude and passive-aggressive behavior from another employee named Munia, who made both me and my mother feel very unwelcome. To make matters worse, the room contained moths, which made it uncomfortable to sleep in. While I understand that bugs can sometimes happen and may not be the hotel’s fault, it would have been appreciated if the room had been properly checked. Overall the poor customer service made our stay disappoin

The Sofitel Agadir Thalassa Sea & Spa is a good, well maintained hotel. Staff were friendly, and the food was excellent - good variety — the breakfast was a standout. Lunch and dinner were also good, though we often walked to nearby restaurants as hotel dining is more pricey (though reflective of quality). A lovely surprise was the amazing chocolate cake delivered for my husband’s birthday – impressed by them recognising his birthday. The spa was another highlight, with a wonderful hammam, massage and facial. Where the hotel fell short was consistency. Room servicing varied, with basics like tea, water or tissues sometimes forgotten. Breakfast service also depended on the server, and we only discovered the hot menu a few days in. Waiting times were common — often 15 minutes for tea at breakfast or towels by the pool. The biggest issue was the lack of parasols. As someone who needs shade, it meant we often avoided the pool until late afternoon. Pool staff also felt inattentive unless tipped (as other guests seemed to receive a much better service). Practical improvements would include firmer pillow options and towel rails, as drying towels was impossible. Weather-wise, the Atlantic mist can make beachfront hotels cooler than expected. I would return to Agadir and possibly this hotel, but with caution in high season due to the parasol shortage and levels of service levels during high demand. Special thanks to Meryem, Hecham at breakfast and the attentive receptionist at check.

Environnement et localisation

Fabulous hotel, staff warm and welcoming and made our stay wonderful.

Arrived at 12 and was told rooms would be ready for 2pm. Returned at 3pm and rooms were still not ready. Eventually they gave us our rooms on the ground floor

The hotel was excellent in all respects. We had a holiday we shall always remember.

It was lovely overall.