Muong Thanh Luxury Phu Quoc

Рейтинг присваивается на основании информации об объекте размещения на Klook (например, о включенных услугах и удобствах и т. д.) и предназначен только для справки.

We liked the hotel fine, unfortunately our neighbors decided to party late, my wife went next door to ask them to quiet down and they wanted to fight?? The staff was not very helpful in this situation. There is no bar at the hotel, the beach is terrible but you can get a golf cart ride to the store.

Room spacious. Only my shower the sewerage not good. Took times for drain my shower water. Hopefully they can improve that. So far I really enjoyed my stay. I will come back n stay again. Hopefully my shower is better conditions in the future. Super friendly staff.

Very noisy. Visitors can be heard easily in other rooms.

Good

The staff were excellent, they were very mindful to our needs. The location is perfect , close to the beach and market.The breakfast set us up well for the day, with choices for everyone.

Room was very good

Smell in the room

what i did not like: room was fine, not crazy dirty but our fridge was completely broken so we couldnt leave any drink or food in there. There is a ceiling light that doesnt turn off so whoever stayed in the room before ducktaped some instant noodle cup label over it to block the light. Almost felt like i was watching the lunar eclipse every night. WHAT I TRULY LIKED: short distance to walking street/food market. Easy ride to the airport. Front desk and hotel staff were friendly and the best, we forgot our expensive fishing rods by the walking street and the hotel manager was driving me around to look for them and calling the police department to check the cameras. We were able to find the cleaning lady and found our items on the street and brought it back to us all within 30mins right before our flight. And for that i am forever in debt with your kindness and generosity. Thank you!!!

Cleanliness

Location was okay and they had cart to take you to beach or market but the trouble was if you spoke english they ignored you. There was No customer service at all at the hotel. Nobody asked us if we wanted a drink while at the pool and we had lunch once at the hotel and we where the only one in there eating.. too bad for a hotel to have zero customer service