Things I liked:
- location, staff response time, restaurants, spa centre, on the spot help if needed
Things I didn’t like:
- staff quick confirmation of doing something and then delayed communication. I had a reservation for two days and room cleaning was done late. I personally met the ground staff at reception and told them to clean the room and also book me a hotel cab for the night to go to the airport. Room was not cleaned even confirmed by the hotel staff and when they sent someone; it was just a minimum work they did. I had high expectations.
Same thing happened when I checked out at night; the cab was never booked yet the issue was resolved within few minutes but my family panicked because when they said it wasn’t done before.
- unnecessary comments from the staff. I was travelling with my family. We had a great time in india during our stay. We had our own luggage and baby necessities during our stay. When we checked in; the staff who moved the luggage in my room; made a comment on my luggage that it’s too much. Same thing happened during checkout; while loading the luggage into the hotel cab; more than three staff members made the same comment that luggage is too much. I paid for my luggage; I have the right to take my baggage with me wherever I want. If the hotel has this type of rude staff, who do more commenting than doing a proper job. I rather make my future reservation somewhere else.
FYI, this was my first time experience at ALOFT.
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