KOKO HOTEL Sapporo Susukino

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The guy at reception was rude and unhelpful when we checked in. customer service was very disappointing. Parking was very expensive and didn’t include in/out privileges

Nice hotel for solo traveler!

I have a good sleep at this hotel

1. Incorrect handling of reservation details and inappropriate attitude My reservation was clearly made for one person, yet the front desk staff insisted it was for three persons and demanded passport copies from accompanying individuals. After explanation, the staff eventually acknowledged that the reservation was for one person. However, the staff spoke in a lecturing and accusatory tone, implying that it was the customer’s responsibility to clarify mistakes. This behavior was highly inappropriate and unprofessional. 2. Refusal to provide reasonable luggage storage service I arrived at the hotel around 10:00 AM and requested to temporarily store my luggage, intending to retrieve it around 12:00 PM. The staff insisted that I must specify my return time and showed reluctance to store the luggage otherwise. In my experience with international hotels, luggage storage is a standard service without such restrictions. 3. Mishandling of stored items and poor attitude When I returned to collect my belongings, only my suitcase was returned, while my stored ski equipment was not. When I requested the remaining item, the staff responded with an extremely poor attitude.

Loved it! 10/10

The location was great. Everything my husband and I wanted to see was in walking distance. The hotel staff was exceptional and took very good care of us. They even helped us to extend our stay and told us where to book for an even better rate. The bed was comfy and the room had everything we would need. Lots of yummy places to eat around the hotel too!

Good hospitaity and facilities.

Great hotel in Sapporo with a spacious, clean room and a very convenient location that made getting around the city easy. The offsite parking facility was very convenient and hassle-free. The staff were friendly and welcoming throughout the stay.

Room was clean. But was quite tight in space for the twin room. Staff was generally friendly except for the restaurant for refusing to lend us a plate to microwave our food.

The room is very new and with a fridge and boiler for tea. The room is clean other than some smell but I believe it’s because of radiator as when I arrived it was -5 degree