Hyatt Carmel Highlands, Overlooking Big Sur Coast (Hyatt Carmel Highlands)

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Staff were really friendly and helpful. Our room with ocean view was surreal. Kids enjoyed the living room and balcony. Hotel restaurant is the best but super busy or pre booked so plan accordingly.

Our room was not ready at 230pm when we arrived early. We were told we could go to happy hour in the bar and we would get a text when the room was ready. We didn’t get a text and by now it was almost 5 pm. New staff coming in were apologetic. Beautiful hotel. Nice room. Bathroom was ok. We enjoyed our stay.

We had to leave early, before the restaurant opening time, and were disappointed to find that the coffee machine didn’t work!

Historic hotel at a fantastic location. Dining and valet service was excellent. Point Lobos Suite was a disappointment due to odd layout but overall experience was very good. Be aware that there's a pitch to join their 'Hyatt Club' as the hotel seems to be switching to a time-share-like shared ownership model. Carmel Highlands is a beautiful and unique setting, nothing beats the sunset view overlooking the rugged coast.

Beautiful resort!!!! And the restaurant at the resort has the most amazing view of the ocean. Staff are so friendly and accommodating. Can’t wait to come back to this beautiful resort.

The property was well maintained. The view from our room was amazing. We really enjoyed our two-day stay. The only downside was parking. The nearest parking lot to our room was a decent walk up a steep hill. If you have mobility issues, please check on the parking arrangements for your specific room you book.

The views were spectacular! The hotel tub was on the smaller side. But loved having the real outdoor fire pit. Everything felt very secluded and upscale.

We stayed 6 nights May 20th-26, 2026. The Pacific Edge Restaurant on site was very nice; expect to pay $100 or so for a nice breakfast for 3. Housekeeping very poor; house keeper spilled her coffee apparently on our landing inside and out and I stepped in it and tracked in; sticky sweeten coffee with cream apparently. Also, multiple days we were left without towels, called housekeeping and no answer, called front desk who didn’t seem to care as we never received towels, went to front desk to share dissatisfaction around 7:00p on our last night and received towels sometime through the middle of the night. Also housekeeping did not leave coffee pods (upon arrival there were 4) one day house keeper left one when all 4 used, another day 2 left when all 4 used, another day 0. Gardens in the front of property full of flowers! However we were in a suite with patio area outside our bedroom and living area. Weeds in planters, no flowers as was the case elsewhere, yard trash, cigarette butts. Also multiple people on multiple evenings used the lounge back door to enter our patio space to talk, take pics, mill around. Would have preferred a sign at the stairs that said “private area, no entry” as we were having romantic evenings and felt like we had to tell people “this is our honeymoon suite”. Most people got the gist but some did not, some had to chase their kids out of our patio, no supervision. VERY disappointed for the AMOUNT $$$$ for our very special occasion. View super

While our room had a fantastic coastal view it was strangely missing a bedside table and light on one side - there is nowhere to buy any snacks or sundries - no little store at all on the property - which staff said they are asked about all the time. The property is tricky to get around -it’s steep - lots of stairs and not very conducive to exploring. The sunsets are spectacular:)

Our room was clean and tidy. The bathroom was a bit dark and needed some TLC . The hot tub and pool were nice. The property lay out is a bit confusing. They told us where our room was, but not how to get there. It was down a lot of stairs and that is difficult with luggage. Overall it was a nice stay, but for the money I probably won't return.