My stay at Hotel Soffia was overall not bad because the staff were very friendly, especially the drivers for the shuttle service, they were always smiling and ready to help but when it comes to the overall property it was a bit disappointing because the room I booked was for 3 people and I expected to stay at atleast a bedroom with 2 beds but instead they gave me rolling bed that kept rolling when I moved and the bed was very uncomfortable to sleep in. I suffered from back pain for a bit.
Let me just say that my parents and I are not small people and so I addressed my complaints to front desk and asked if they could give me a bigger room with 2 beds and the staff basically just replied “oh it’s how our rooms are” he said he could upgrade me if it’s still not up to my standards but they didn’t even really check my room to see if there’s anything they could help more since when I got back to my room the room was still dirty and no upkeep at all.
I stayed there for 4 days and my room was never touched by housekeeping even once, I didn’t even really see a housekeeper roaming around the halls of the hotel so that’s a bit concerning because cleanliness is huge for me.
When I first got there the rag for the washroom was soaking wet and I also told front desk and they didn’t really do anything. It was a waste of breath
I probably wouldn’t stay here again, location is a bit far but the property is nice don’t get me wrong. Pool and garden area is beautiful. Such a shame
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