The Redcliffe

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We selected this 3 star hotel from the internet and couldn't believe how lucky we were. Welcoming staff, excellent large bedroom completely newly refurbished and great views. The menu for breakfast and dinner gave a good choice and was of a higher standard than many 4 star hotels.

We didn’t want to leave! Great location. Staff was amazing.

Great welcome from Mo who helped with our luggage when showing us to the room. The room was small but ok for a couple of nights. You can walk to the Town centre in about 10 minutes but be prepared for hills and steps! They are everywhere. We didn’t eat an evening meal in the restaurant and the food was fabulous we can definitely recommend. We didn’t see many of the staff but when Mo was on duty he was everywhere, very helpful , very busy and ever so friendly. Thanks Mo

I hardly ever leave reviews but I would not recommend staying here.

Booked what was presented as a hotel stay at The Radcliffe Hotel only to discover we were actually placed in what felt more like an external B&B-style townhouse arrangement rather than the main hotel experience we expected. Unfortunately, the biggest issue wasn’t the accommodation itself, it was the way we were treated. On arrival, after being escorted to our room by one staff member and following agreed parking instructions, I was later challenged outside by another member of staff who questioned whether I was even a guest. Despite confirming my room number, the interaction became unnecessarily confrontational and accusatory in tone. What should have been a simple conversation about parking escalated into being made to feel unwelcome and embarrassed in front of my partner and other guests. After travelling and just arriving at the property, it was an awful first impression. I subsequently emailed management directly to raise the issue professionally and give them the opportunity to address it privately. That email has been completely ignored. For a hotel positioning itself as a premium Inverness destination, the customer service and handling of complaints fell well below expectations. We left feeling less like welcomed guests and more like an inconvenience. I’m from Inverness. I moved away and I often stay in local businesses where possible. I’m embarrassed to think guests are visiting and this is how they’re treated. I strongly advise avoiding.

Last minute business booking, great place and some view over castle

Location walkable yet far enough from downtown to not be as busy . Bathrooms were wow ! Kitchenette was new , could have used a couple more utensils. Highly recommend

Basic but OK

Staff polite. Clean and basic hotel good price

The rooms were adorable. The castle view is incredible (not sure if all rooms have the castle view). The food was excellent. The staff was amazing. We stayed at the end of March, so we didn't get to enjoy the patio but it looks great.